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Application Management:
Application Management practice offers support services for applications, middleware platforms and technologies.
• Application Operation
Includes round the clock monitoring of applications for availability / performance / capacity, incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting.
• Production Support
Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause of analysis, known error establishment, and break fixes excluding code changes.
• Release and Change Support
Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management.
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